FAQs

Our company

Is Brainyhomeworks a registered US Company?

Yes, we are a registered US business providing trusted legitimate academic writing services. Our central office is located at Brooklyn. Located in 142 Lawrence Street, Brooklyn, NY 12207.

How are we different from other companies?

We realize that there are thousands of web-based writing services. However, only very few of these companies provide high quality, original (plagiarism-free) works, produced by professionals that are experts in their fields. When you add a Customer Support Service that is responsive and available 24 hours a day, a direct stream of communication between Customer and writer, and a full commitment to Customer satisfaction, you have a company that puts its Customers first. Most companies are happy to take your money, produce average to poor writing, and be unavailable for anything else. Which would you prefer?

Can residents of other countries order with us?

Yes. Our expert has worked on several orders for students in various countries such as Australia, Ireland, England, New Zealand, Canada, etc. we employ experts only who are specialized in the various academic field to work on the orders placed. Our capable professional writers can custom any paper in any given format or style

Do you have experts in all academic levels?

Yes, we do. Our team of academic writers range from all levels of academics so that we can accommodate all levels and fields. If you are a high school student, you will receive a personally assigned writer with at least a Bachelor’s degree in the subject field. Undergrad students will have a writer with at least a Master’s degree, and grad students will have researchers and writers with Ph.D.’s in their specialty fields.

Our process

How do I place an order?

On the website, you need only access the order form. On this form, we ask that you complete all fields with as much detail as possible, so that we have a complete picture of what you need. New customers will also need to create a personal account for purposes of communication during the process. Your completed order form will be analyzed and accepted. At this point, you will be asked to make payment, and we will locate the perfect writer for your work.

How do I upload an additional file needed by the writer after placing an order?

Once you place an order, you become a member of our company, and therefore you are able to interactively use the admin area. You can use the open messaging system to directly converse with your writer and the support team and upload your additional files.

Can i change the order details before it is completed?

We are committed to meeting your requirements. Therefore, we do permit free of charge revision in a condition that the original instructions remain or are not tampered with.

How do I receive my order?

After the paper is completed, it is uploaded to your personal profile with Brainy Homeworks. Your task is just to download it check if it satisfies your requirements and then submits to your professor. In the event that you are not able to download it, we are always more than happy to resend the same completed paper via mail.

Our Writers

Are your writers professionals?

We have a rigorous screening and selection process for our writers. They must present their degrees, which are then verified; they must present samples of their own writing, and they must produce an original piece of writing based upon a topic we supply. Only once we believe that the writer matches our high expectations, will they be placed on our list of available writers. When an order is received that matches their academic and writing backgrounds, they will be assigned to that order.

Are your Writers English speaking?

Yes. We have only native English-speaking professionals to complete writing tasks for students whose primary language is English or who are enrolled in English-speaking institutions.

How do i know whether the assigned writer comprehends the instructions?

We try our best to provide our clients with the best customer service possible. Therefore, customers can communicate with their writers, upload additional files, advice or provide resources and monitor the progress of their work. Once you upload your order, you can communicate with the assigned writer from the word go until the paper is completed.

How can i be sure that the writers you have are professionals?

We only employ professionals. All our writers have masters and Ph.D. degrees in the various field and have undoubted experience in academic writing. Once you place the order, different writers’ places bid on your order. The support team then reviews all the bidders work quality and then assigns the paper to the most suitable one.

Guarantees

How do you protect my payment information?

We have an SSL secure payment processing procedure, through a third-party, with continually updated firewalls. All credit card, bank, and/or PayPal account information is fully encrypted. We have never experienced a security breach. Our security is on the same level as any typical major web retailer such as Amazon or eBay.

Will you protect my identity and ordered essays?

Your personal information is encrypted, and we have effective firewalls in place. No one will ever know your identity or that you have used the services unless you choose to reveal this information. Once an essay or any other type of writing is delivered to and accepted by a customer, that writing piece is deleted from our system. It will never be seen distributed or sold anywhere – in fact, it becomes the customer’s property.

Will you finish my order on time?

We do not accept any order for which we would be unable to meet the deadline requirement. Even in the most urgent of circumstances, we will quickly find an appropriate writer for you. If on a rare occasion, we are unable to find a writer, we will let you know immediately. Missing a deadline is extremely rare, and has only occurred when a serious illness or emergency has occurred with a writer. In these instances, we notify you immediately and assign another writer to the task. If your deadline is missed as a result of this, you can request your money back. A deadline is occasionally missed because the Customer has failed to give us accurate contact information. We will do everything in our power to get in touch with you, but cannot accept responsibility in these circumstances. Again, this is rare.

Do you offer revisions or refunds?

Our pleasure lies in providing you with a flawless paper. Therefore, if your paper does not meet your expectations, our writers offer amendments to ensure that every single detail of your instruction is covered. We allow customers to request for the revision within 14 days. If you do not request for a revision with the indicated days, your right to a free revision is revoked. Ensure that your initial instructions match your revision instruction because any changes mean that you will pay for the revision since it is assumed to be a new order.